Terms and Conditions
Mortgages Plain and Simple
YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
We are a broker, not a lender. We work with the whole of market. We may earn a commission from lenders.
THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.
A Lifetime Mortgage is not suitable for everyone and may affect your entitlement to means tested benefits, so it is important to seek financial advice before taking any action. If you are considering releasing equity from your home, you should consider all options available before equity release.
The interest that may be accrued over the long term with a Lifetime Mortgage, may mean it is not the cheapest solution. As interest is charged on both the original loan and the interest that has been added, the amount you owe will increase over time, reducing the equity left in your home and the value of any inheritance, potentially to nothing.
Although the final decision is yours, you are encouraged to discuss your plans with your family and beneficiaries, as a Lifetime Mortgage could have an impact on any potential inheritance. We would also encourage you to invite them to join any meetings with your Financial Adviser so they can ask questions and join in the decision, as we believe it is better to discuss your decision with them before you go ahead.
About Us
Mortgages Plain and Simple is a trading style of William Chalice Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority (FCA).
Openwork Limited is entered on the Financial Services Register under number 408285.
You can check this information at:
https://register.fca.org.uk
Our Mortgage Service
What We Offer
We offer a comprehensive range of mortgage products from across the market, but not deals that are only available directly from lenders.
We provide:
- Advice and recommendation on regulated first charge mortgages
- Support through application to completion
Important Information About Mortgages
Risk Warning
Your home may be repossessed if you do not keep up repayments on your mortgage.
Buy-to-Let
Some Buy-to-Let mortgages are not regulated by the Financial Conduct Authority.
Alternative Options
Depending on your needs, alternatives may include:
- Further advances from your current lender
- Second charge mortgages (referred to a specialist where applicable)
- Unsecured lending (not advised on by us)
Fees and Charges
We may charge a fee for mortgage advice.
- This will depend on your personal circumstances
- We will confirm the exact fee in writing before proceeding
You will also receive:
- A Mortgage Illustration (ESIS)
- Full details of any fees and costs
Refund Policy
If a fee is charged and your mortgage does not proceed, any refund due will be explained in advance.
Insurance & Protection
We can also advise on:
- Life Insurance
- Critical Illness Cover
- Income Protection
- Household Insurance
We offer products from a limited panel of insurers. We will make a personal recommendation based on your needs.
How We Are Paid (Insurance)
We:
- Do not usually charge a fee for arranging insurance
- Receive commission from providers (disclosed to you)
Vulnerable Customers
We recognise that customers may experience vulnerability due to life events such as:
- Health issues
- Bereavement
- Financial difficulty
If this applies to you, please let us know so we can provide additional support.
Complaints
If you wish to make a complaint, please contact us:
By post:
Complaints Management Team
The Openwork Partnership
Auckland House, Lydiard Fields, Swindon, SN5 8UB
By phone: 01793 567635
By email: clientcomplaints@theopenworkpartnership.com
If you are not satisfied, you may refer your complaint to the Financial Ombudsman Service.
Financial Services Compensation Scheme (FSCS)
You may be entitled to compensation from the FSCS if we cannot meet our obligations.
- Mortgages: up to £85,000
- Insurance: typically 90% of the claim with no upper limit
More info: https://www.fscs.org.uk
Ongoing Service
We may offer periodic reviews of your mortgage and protection plans.
Ongoing service levels will be agreed with you separately.
Important Regulatory Disclosure
We are an appointed representative of The Openwork Partnership, a trading style of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.
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Pensions & Investments Terms & Conditions
About Us
Advice Plain and Simple is a trading style of William Chalice Limited which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority (FCA).
Openwork Limited is on the Financial Services Register under number 408285.
You can check this at:
Our Services
We provide financial planning and advice to individuals, families and businesses, including:
- Investments and savings
- Pensions and retirement planning
- Taxefficient investment solutions
- Inheritance and estate planning
Our Advice
We provide restricted advice, meaning:
- Recommendations are based on a limited panel of providers selected by The Openwork Partnership
- This may include solutions using Omnis Investments Limited funds and portfolios
We will always:
- Assess your needs and objectives
- Provide a personal recommendation
- Explain the risks and benefits before you proceed
Our Financial Planning Process
Our advice process typically includes:
- Understanding your goals and objectives
- Gathering your financial information
- Assessing your attitude to risk and capacity for loss
- Designing a suitable financial strategy
- Implementing recommendations
- Providing ongoing review and support
Ongoing Service Options
We offer two main service options:
Continuous Advice
- Regular reviews (annual or biennial)
- Ongoing monitoring and suitability checks
- Access to your adviser and support team
Charges are usually:
- A percentage of your investments
- Deducted from your portfolio
Advice on Demand
- Payasyougo service
- Hourly or fixed fees agreed in advance
- No ongoing commitment
Fees and Charges
- Fees will depend on the services provided
- We will agree all fees with you in advance in writing
- No work will be undertaken without your agreement
You will receive:
- A personalised suitability report
- Full disclosure of all costs and charges
Investment & Pension Risk Warning
Important Risk Information
The value of investments and pensions can fall as well as rise, and you may not get back the amount you originally invested.
Additional risks may include:
- Investment returns are not guaranteed
- Pension income is not guaranteed and depends on investment performance
- Tax rules may change and depend on your personal circumstances
Omnis Investments Disclosure
Some solutions we recommend may include funds managed by Omnis Investments Limited, which is part of The Openwork Group.
- Omnis receives an annual management charge from the funds
- This cost is included within the product’s ongoing charges
- It is not charged separately to you
Client Classification
We will categorise you as a Retail Client, meaning:
- You benefit from the highest level of regulatory protection
Conflicts of Interest
If a conflict of interest arises:
- We will disclose it to you
- We will only proceed with your consent
- In some cases, we may be unable to act
Complaints
If you wish to make a complaint, please contact:
Complaints Management Team
The Openwork Partnership
Auckland House, Lydiard Fields, Swindon, SN5 8UB
Phone: 01793 567635
Email: clientcomplaints@theopenworkpartnership.com
If you are not satisfied, you may refer your complaint to the Financial Ombudsman Service.
Financial Services Compensation Scheme (FSCS)
You may be entitled to compensation if we cannot meet our obligations:
- Investments: up to £85,000
- Insurance: typically 90% of the claim (no upper limit)
More info: https://www.fscs.org.uk/
Important Regulatory Disclosure
We are an appointed representative of The Openwork Partnership, a trading style of Openwork Limited, which is authorised and regulated by the Financial Conduct Authority.
